Our 30-Day Return Policy
Once you receive an item, you have 30 days to request a return.

To be eligible for a return, the item must be in the same condition as when you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at info@sicilianfoodandwine.com. Returns should be sent to the following address:
Sicilian Food and Wine, Dornacherstrasse 179A, 4053 Basel.

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

For any questions about returns, you can always contact us at info@sicilianfoodandwine.com.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. This allows us to evaluate the issue and make it right.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom products (special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have questions or concerns about your specific item, please contact us.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

14-Day Cooling-Off Period for the European Union
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, the item must be in the same condition as when you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
Once we’ve received and inspected your return, we’ll notify you if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. It may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at info@sicilianfoodandwine.com.